Allen Crowe

Retread Customer Technical Manager Michelin

Allen Crowe, the Retread Technical Manager for Michelin North America, has held diverse automation and technical leadership positions throughout his 27-year tenure with Michelin. In his current role, he oversees a technical support team, facilitates customer technical training, manages technology evolutions and deployments, oversees spare parts management, and provides customer service to Franchise Customers. He is driven by a passion for reliability, efficiency, employee career development, and customer uptime.

Day 1: The AI-Powered Service Revolution

11:30 AM Workshop 1: Workforce 2030 – Bridging the Skills Gap with Tech & Trust

With 27 years of experience at Michelin, Allen Crowe brings deep industry expertise to the challenge of preparing the workforce for the next decade. As technological innovation accelerates and high-risk, high-growth sectors face mounting talent shortages, this workshop will explore actionable strategies for closing the skills gap and building a resilient, future-ready workforce. Drawing on real-world examples and Allen’s hands-on experience, this interactive workshop will highlight how certification programs, cutting-edge digital tools, and Gen Z-friendly training methods are redefining recruitment, retention, and professional development in technical fields.

Key Takeaways:

Discover how targeted certification initiatives and cross-industry partnerships can address shortages in specialized roles.
Explore how AR and interactive digital tools are transforming technician training.
Learn how to engage the next generation of workers by delivering training through mobile-friendly platforms and interactive modules.
Examine how fostering a culture of innovation and providing ongoing learning opportunities can attract and retain top talent.

Check out the incredible speaker line-up to see who will be joining Allen.

Download The Latest Agenda