Field service is becoming a driver of enterprise value across productivity, customer experience, retention, and growth. This keynote goes beyond AI theory to share production-tested insights on what actually works at scale: choosing the right use cases, defining KPIs that matter, driving adoption with field teams, and improving AI-led workflows over time. 

Featuring Al Bennah, AI Leader of the Year 2025, the session will examine how intelligent automation is moving field service from reactive support to predictive, autonomous, and commercially intelligent operations. Drawing from real-world deployment outcomes, the discussion will highlight measurable impact, including a 92% AI accuracy, 100% part lookup accuracy, and 50% faster technician onboarding.