Whitepaper & Video Center

Asset Management Simplified: Boosting Profitability in Field Service Operations

This eBook is based on a December 2024 webinar featuring leaders from Simpro and Henny Penny, moderated by Field Service Insights. The eBook outlines key strategies discussed during the webinar for optimizing asset management systems to enhance field service operations. Speakers highlighted the importance of integrating systems seamlessly within the organization’s existing technology ecosystem. They also explored topics like usability and scalability when leveraging asset management systems, as well as how the technology lends itself to eliminating data silos.

Field Service East: After the Event Report

Whether you attended Field Service East 2024 and want a recap, or missed the conference and need to catch up, this 'After the Event' report has you covered. This year's event brought together field service leaders for immersive workshops, interactive panels, and networking sessions that explored the latest industry trends and technologies. Key themes included digital transformation of service operations, AI integration, automation, and customer-centric service strategies. Sessions highlighted the use of data analytics for operational efficiency, advanced tools for technician performance, and workforce development strategies. This report captures the major takeaways and actionable insights, offering a roadmap to a more innovative, customer-focused future. 

Advancing Operational Excellence through AI & Telematics in Field Service: A Post Webinar Recap Report

Technology is playing a significant role in transforming fleet and field service management. The integration of telematics, video, and other advanced capabilities is providing organizations with greater visibility into their operations. However, there are still challenges in managing costs and predicting future risks. This report is based on a webinar hosted by representatives of Motive and Xylem Kendall and hosted by WBR Insights. The webinar explored the results of a recent survey of field 100 service leaders conducted by Motive.

Optimizing Field Service through Mobile Workforce Management

This report presents a summary of a recent webinar presented by Zuper about mobile workforce management in field service. In the webinar, presenters provided an analysis of the results of a recent survey of field service leaders conducted by Zuper and WBR Insights. The survey explored how effectively field service teams are leveraging mobile technology and mobile-first strategies to deliver better service and improve customer satisfaction.

Optimizing Field Service Operations with AI and FSM Solutions

This report explores the current landscape and future outlook of Artificial Intelligence (AI) and Field Service Management (FSM) software within the field service industry. The findings highlight field service teams’ strategic pivot towards leveraging AI and FSM for improving operational efficiencies, predictive maintenance, resource optimization, and enhancing customer experiences. Moving forward, field service leaders and technicians will use these technologies not just as tools for backend optimization but also as catalysts for transforming customer interactions.