Whitepaper & Video Center

The Three Pillars of Efficient Service Organizations: Completeness, Connectedness, Cloud

Claim your copy of this exclusive new report from IFS, covering the triple threat that service organizations need to reach peak efficiency. 

Change Management to Effectively Implement New Technologies Across Large, Dispersed Teams

In this new research report, you'll discover how your peers are developing strategies to guide the change management processes associated with the introduction of cutting-edge tech. Based on responses from members of the Field Service community, this piece will help you understand where your own strategies are relative to the market. Claim your copy now to see what the near-future of change management looks like! 

Smart Equipment 101: The Basic Building Blocks for Getting Started with Connected Field Service

As field service organizations transition towards a more connected service paradigm, they need building blocks for smart, connected equipment and machines to begin their progress. This guide offers an in-depth view of the foundational elements that support a more connected service enterprise and will help you position yourself for the outcome-based solutions your customers want and demand.

Following a Roadmap to Success in an Outcome-Based Service Model

Learn from Hitachi Solutions' Field Service Practice Lead as he discusses how your service organization can more effectively transition to an outcome-based service model. Claim your copy of this free, informative report now! 

Defining SLAs to Support Maximized Device Uptime and Outcomes as a Service

As service organizations evolve thanks to technology and new customer demands, their SLAs must also evolve around new concepts in service delivery. This report takes a hard look at trends in service, analyzing how different organizations are approaching concepts such as Outcomes as a Service. 

Field Service's Cutting Edge in Technology Report 2018

How are your peers managing the adoption of technologies on the cutting edge of service? We've taken a look at the next-gen tools and solutions that will define the trajectory of service in the age of AI and IoT. Click the image to claim your copy and discover insights directly from your service peers!

Report: The Key to Competitive Value in IoT-Powered Field Services

The field service management market will reach $5.11 billion by 2020. This growth continues as an increasing number of organizations adopt field service management solutions, not only for real-time information sharing, but also to streamline operations. This Field Service 2018 Post-Webinar Report identifies the opportunities for comprehensive field service management solutions and solving the industry’s top-five strategic challenges with key technologies.

No Silver Bullet: Determining a Service Strategy that Drives Profitability and Utilization

Today, service organizations must truly realize the value of service— not only for their customers, but for the overall value proposition their companies bring to the marketplace. But service teams struggle to find the right formula for success in their evolution. This report, based on ServiceMax’s April 2018 Field Service webinar, introduces paths and processes that lead to organizations’ transformational success.

Field Service Communication: Bringing the Force to Your Field Service Jedi

With ever-expanding methods of digital communication, the expected benefit of increased productivity remains a challenge for many field service organizations. This is especially true as a new generation looks to the seasoned pros—the field service Jedi—for their expertise. This report provides insights into how field service organizations can enable better communication and a more efficient workforce. By tapping into full team support using an All Mode Communication platform, teams can improve real-time response, both safety and security, and both peer and corporate support.

[Whitepaper] The Challenges Facing District Managers

For many organizations, District Managers play a vital role, serving as the all-important intermediary between corporate offices and individual stores or branches. As some of the most important field leaders, engaged, empowered District Managers can be a critical asset to an organization. On the other hand, ineffective field leaders and high turnover at that position can limit an organization’s ability to translate strategy into reality. Field Service teamed up with Square Root on a new benchmark report that uncovers the biggest challenges District Managers are facing. The report includes proprietary data from surveys of more than 900 District Managers, interviews with influential corporate leaders, and actionable insights. Click on the image at left to download this exclusive report!

Unlocking the Field Service Supply Chain

As the customer experience becomes increasingly linked to the field service supply chain, service organizations are looking internally, optimizing and integrating back-end systems and processes in order to improve all lines of business. This 2017 Field Service Fall benchmark report identifies the connections between customer satisfaction and back-end operations that provide visibility into customer habits and revenue opportunities. Access this report to improve supply chain management and streamline your organization for exceptional service. Click on the image to the left to download now!

Training and Outfitting the Tech of the Future: an Astea Report

Featuring the insight of four leading service executives representing several industries, this Astea sponsored report brings the thought leadership of the Field Service faculty to your desktop. Focused on the tech of the future, the report covers: - Creating a customer facing, sales enabled service force - Where the role of the tech will evolve along with technology - Best practices for first time fix and preventative maintenance Click the image to the left to download your copy!

Keeping Pace with Service Technology: How Mobile and the Rise of Big Data are Changing Everything

Technology continues to shape the service industry, with most respondents reporting that they have made the transition to “mobile-first” strategies. Along with an increasing emphasis on mobile, major growth in the availability of data is allowing service organizations to focus on technology components like machine learning, Big Data analytics, and a predictive maintenance paradigm that envisions an end to the break/fix service model.

Field Service Mobility: Learn How to Improve Your Field Service Performance

Field service is at the convergence of many different technology trends, including Big Data, mobile, Internet of Things (IoT), and even augmented reality. As such, the business of delivering field service is becoming more complex. By 2020, there will be nearly 1 billion IoT devices in the field. How should field service businesses prepare for these new technology trends? Field Service Mobility: Learn How to Improve Your Field Service Performance is based on recommendations by industry experts who participated in the 2017 Field Service Mobility webinar.Click on the image to the left to download now!

An SFG℠ Analysts Take: Lessons Learned from WBR’s 2017 Field Service Fall Conference

There were a great many lessons to be learned about field service and customer support so far in 2017 due to a number of factors, including responses to multiple natural disasters (i.e., hurricanes, floods and earthquakes); evolving patterns of customer needs, requirements and expectations (i.e., as a result of the introduction and proliferation of new technologies); a changing competitive landscape (e.g., the consolidation and/or acquisition of many of the “traditional” Field Service Management (FSM) solution providers, as well as the influx of many new start-ups); and so on.

Want even more reading material? View whitepapers and reports from our 2018 event.

2018 Media Center