Reimagining the Future of Service
Field Service East 2025
August 25 - 27, 2025
JW Marriott Orlando Grande Lakes, FL
Shape the Future of Service
Get a year's worth of business and networking in three days. SAVE $100 when you register before July 31st
The Global Conference for Leaders in Customer Success, Service & Support
For over 20 years, Field Service has partnered with thousands of industry executives to reimagine the future of service. Year after year, leaders from the world’s top firms tell us we’re the #1 community for service, support, and customer success professionals. What sets us apart? Our blockbuster speakers, actionable insights, and dynamic learning formats that evolve with your needs.
Since 2003, we’ve been all in—no holds barred—on helping you achieve service excellence. Make plans to join us. You won’t find a better experience anywhere else.
2025 Speakers
Unveiling Insights from Industry Leaders
Gregory Ratcliff
Chief Innovation Officer
Vertiv
Corrie Prunuske
COO
FirstCall Mechanical
Yasir Sheikh
Global Head of Applications & Connected Services
Honeywell
Mike Tihey
Senior Vice President of Projects and Services
EOS Energy
Dennis Pappas
Director of Field Service & Support
Sony Biotechnology
Sheeraz Siddiqui
Director, Head of Service Provider Oversight
Genentech
Todd Brown
Senior Vice President of Global Commercial Operations and Service
Accuray
Greg Parker
VP of Life Cycle Solutions
Johnson Controls
Mike Mills
Vice President, Third Party Operations
Dish Network
Kevin Garell
Sr. Director, Global Services & Support
Boston Dynamics
Jessica Murillo
VP Chief Operating Officer Technology Lifecycle Services
IBM
Natasha Nelson
CTO Services, VP EcoStruxure
Schneider Electric
Unique to Field Service East
AI Advisory Lab
Get You Personal AI Questions Answered in a Private 15 - Minute Session
Get immediate answers to your personalized AL questions in a private 15 minute session with other field service leaders. Hear from those actively working with AI vendors on use cases relevant to your business.
HYTEC site tour
Break Out of the Conference Space to Witness Service in Action
Get a behind-the-scenes look at a leading depot’s repair and quality control processes, designed to boost uptime for busy field teams.
The tour includes live demos of advanced tools like merged reality and a PCB board bank. You'll also see how sustainability is built into every step.
Hollywood Studios
Forget Your Typical Conference Cocktail Hour - We're Going to Hollywood Studios!
This is your chance to connect with peers in a more relaxed, magical environment. Whether you're sipping cocktails under the stars at Epcot, or take a ride on one of the famous rollercoasters at Hollywood Studios. The choice is yours, and yes, your entry ticket is on us!
One Of A Kind Audience
Hi, I'm Tevin, the Sponsorship Director for Field Service East. I'm here to help you maximize your experience by designing a sponsorship to fit your exact needs. Reach out and I'll be in touch within 24 hours!
Ready to Talk?Check Out Our Audience!
Be Inspired. Make Connections.
Transform Your Organization.
Learn from the Largest Service Speaking Faculty in the World
With 60+ expert service organization speakers on board and 400+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!
The Biggest Payback on Your Time Out of Office
Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.
Your One-Stop Shop for Innovation
If you are looking to upgrade your technology to keep up with the digitalization race, Field Service Hilton Head is THE place to be. Check out our Innovation Theatre and connect with 50+ exhibitors who can help you revamp your service business and become the service organization of the future.
Leading the Way for Service Organizations Since 2003
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service East is for organizations who want world-class service and field operations.
Fall In Love with Orlando
JW Marriott Orlando Grand Lakes, FL
August 25 – 27, 2025
Our Sponsors:
