The Conference for Leaders in Customer Success, Service & Support
Field Service Amelia Island 2020
August 17 - 19, 2020
The Ritz-Carlton Amelia Island, FL
Advancing Service Together
Field Service Amelia Island is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service Amelia Island is designed to help you achieve service excellence and drive profitability.
Preview Field Service In 40 Seconds
Here's a quick recap of what you missed out on at the 2018 event.
Get Inspired – 2019 Speakers Included
Hank Stokbroekx
VP Service Marketing
Huawei
How To Prosper With Unpredictable Change
Laura McCarty
Senior Director CX
Cisco
The Value Of Customer Success
James McAnally
VP
Hewlett Packard Enterprise
Turning Legacy Products Into XaaS Solutions
Neil Johnson
VP & GM, Technical Services
Fujifilm
Tribal Knowledge Management For Efficiency
Carlos M. Gomez
Regional Services Executive, North America
Baker Hughes, a GE Company
Building An AI-Driven Service Strategy
Sophia Williams
VP and General Manager, Telecom and Technology Business Unit
NCR
CX: A New Form Of Currency
Arnaud Allouche
VP Global Service Operations
Hitachi Vantara
Attracting The Right Leaders
Craig M. Bruns
VP Customer Support
Crown Equipment Corporation
How To Move From Reactive To Proactive Service
What You'll Learn
At Field Service, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business.
Our 2019 Key Themes:
Leveraging IoT, Big Data, and AI to Provide Better Service and Customer Business Outcomes
Managing the Technician Shortage with Better Technology & Recruitment / Engagement / Contractor Management Programs
Increasing Service Revenue by Understanding What the Customer Wants and Building New Service Offerings to Match That
Latest Reports and Webinars
"The Field Service events continue to provide new insights and spur innovation. I’m taking back a ton of actionable strategies to deploy in my organization."
Charles Hughes, Vice President, Technical Site Services, Acuative
Experience Field Service
Each year we curate new onsite experiences to enhance your relationships and spark innovation. Click on the events below to learn more about what’s happening at Field Service.
Bring the Team
Companies are sending teams to Field Service in August to develop
integrated strategies to achieve service excellence and drive profitability.
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See into the future of Field Service |
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Demo The Tech That is Driving Service Innovation |
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Return to the Office Inspired and Armed with Immediate Action Items |
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Divide and Conquer Sessions Tracks for Maximum Learning |
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Collaborate On-Site for Total Strategic Alignment |
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Equip Your Team With Strategies for 2019 and Beyond |
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Save over 50% Per Person to Attend |
The Field Service Audience
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.
Who Attends Field Service?
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service Amelia Island is for organizations who want world-class service and field operations.
