What is Field Service?

Born in 2003, Field Service Amelia Island is the conference where cross-industry service, support, and customer care leaders come together to build world-class service and support operations.

Download Field Service Agenda

2018 Featured Speakers

Here are some of the leading minds in service you’ll learn from at Field Service Amelia Island

Nikki Bishop, Siemens-Logo

Nikki Bishop

Head of Global Field Service & Digital Operations

Jeremy L. Rainwater

Schindler Elevator

Srdjan Mucibabic, President Husky-logo-3-12

Srdjan Mucibabic

President, Customer Success Management
Husky Injection Molding Systems

Laura McCarty Cisco-logo-3-12

Laura McCarty

Senior Director, Technical Services


Yonni Hoffman

Head of Lodging Service Business
KONE Americas

Tom May, VP Fleet Operations Oldcastle-logo

Tom May

VP Fleet Operations

Fernando Cardoso, Services General Manager, NCR NCR-logo

Fernando Cardoso

Services General Manager

John Liebig Hologic-logo-3-12

John Liebig

VP Field Service and Technical Support

Brian Dowler, VP Aftermarket Services, Conair Conair-logo-3-12

Brian Dowler

VP Aftermarket Services

Christina Gray, Director Philips Healthcare Philips-healthcare

Christina Gray

Director, Service Readiness & SMA Operations, Patient Care and Monitoring Solutions
Philips Healthcare

Paul Hatfield CNH-New-Holland(1)

Paul Hatfield

Director of Service
New Holland North America

Dot Mynahan Otis-3-12

Dot Mynahan

Director of Field Operations
Otis Elevator

Interactive Fun And Learning Only At Field Service

Every day, in every session you have the opportunity to make valuable business contacts, connect one-on-one with other service executives and catch up with friends. Below are some of the ways you’ll do just that:

Sunday Funday Welcome Reception

Sunday Night, August 26

Industry Board Rooms

Monday, August 27th

A facilitated strategy and best practice discussion with up to 20 participants around the nuances of difference industries.

Puttin' On The Ritz Cocktail Reception

Monday Night, August 27th

Case Study Revives

Apply what you just learned in the preceding presentation to a key challenge you're currently facing.

20 Years of Service Club Bourbon Tasting

Monday, August 27th

Heads of Service Mastermind (NEW!)

Tuesday, August 28th

An opportunity for the most forward-thinking senior-level leaders of the global service community to come together in a private setting for an entire afternoon.

Women in Service Breakfast

Tuesday, August 28th

Game. Set. Match. Party

Tuesday, August 28th

Service Profitability Working Groups

Wednesday, August 29th

Work with 20 of the peers to identify 5 concrete actions you can take to increase service profitability.

Who Attends Field Service?

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service Amelia Island is for organizations who want world-class service and field operations.

Florida PL Logo 1
Honeywell Logo 2
Fujitsu logo 3
Cummins-Logo 4
Climate Controls Security Logo 5
agco-logo 6
heidelberg_logo 7
Diebold Nixdorf logo 8
Trane logo 9
L3 logo 10
NCR Logo 11
Cox Communications Logo 12
Fujifilm logo 13
HPE logo 14
John Deere Logo 15
National Grid Logo 16
Northrup Grumman Logo 17
Otis Logo 18
Roche Logo 19
Xerox logo 20


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Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support conference of its kind.

Interaction. Innovation. Inspiration. Find it at The Ritz.

4750 Amelia Island Pkwy, Fernandina Beach, FL 32034

  904-277-1100   Website