Advancing Service Together

Field Service Amelia Island is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service Amelia Island is designed to help you achieve service excellence and drive profitability.

Preview Field Service In 40 Seconds

Here's a quick recap of what you missed out on at the 2018 event.

Get Inspired – 2019 Speakers Included

Hank Stokbroekx

VP Service Marketing
Huawei
How To Prosper With Unpredictable Change

Laura McCarty

Senior Director CX
Cisco
The Value Of Customer Success

James McAnally

VP
Hewlett Packard Enterprise
Turning Legacy Products Into XaaS Solutions

Neil Johnson

VP & GM, Technical Services
Fujifilm
Tribal Knowledge Management For Efficiency

Carlos M. Gomez

Regional Services Executive, North America
Baker Hughes, a GE Company
Building An AI-Driven Service Strategy

Sophia Williams

VP and General Manager, Telecom and Technology Business Unit
NCR
CX: A New Form Of Currency

Arnaud Allouche

VP Global Service Operations
Hitachi Vantara
Attracting The Right Leaders

Craig M. Bruns

VP Customer Support
Crown Equipment Corporation
How To Move From Reactive To Proactive Service

What You'll Learn

At Field Service, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business.

Our 2019 Key Themes:

Leveraging IoT, Big Data, and AI to Provide Better Service and Customer Business Outcomes

Managing the Technician Shortage with Better Technology & Recruitment / Engagement / Contractor Management Programs

Increasing Service Revenue by Understanding What the Customer Wants and Building New Service Offerings to Match That

"The Field Service events continue to provide new insights and spur innovation. I’m taking back a ton of actionable strategies to deploy in my organization."

Charles Hughes, Vice President, Technical Site Services, Acuative

Experience Field Service

Each year we curate new onsite experiences to enhance your relationships and spark innovation. Click on the events below to learn more about what’s happening at Field Service.

Bring the Team

Companies are sending teams to Field Service in August to develop
integrated strategies to achieve service excellence and drive profitability.

Individual

Service and
Support Teams

See into the future of Field Service

Demo The Tech That is Driving Service Innovation

Return to the Office Inspired and Armed with Immediate Action Items

Divide and Conquer Sessions Tracks for Maximum Learning

Collaborate On-Site for Total Strategic Alignment

Equip Your Team With Strategies for 2019 and Beyond

Save over 50% Per Person to Attend

The Field Service Audience

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.

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Who Attends Field Service?

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service Amelia Island is for organizations who want world-class service and field operations.

Florida PL Logo 1
Honeywell Logo 2
Fujitsu logo 3
Cummins-Logo 4
Climate Controls Security Logo 5
agco-logo 6
heidelberg_logo 7
Diebold Nixdorf logo 8
Trane logo 9
L3 logo 10
NCR Logo 11
Cox Communications Logo 12
Fujifilm logo 13
HPE logo 14
John Deere Logo 15
National Grid Logo 16
Northrup Grumman Logo 17
Otis Logo 18
Roche Logo 19
Xerox logo 20
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Interaction. Innovation. Inspiration. Find it at The Ritz.

4750 Amelia Island Pkwy, Fernandina Beach, FL 32034


904-277-1100 Website