Field Service

September 25 - 27, 2017

Omni Amelia Island Plantation Resort, Florida


The Director's Report: Field Service 2017

The DirectorThe Director's Report: Field Service 2017
Fifteen or so years ago, service departments operated as cost centers whose greatest challenges were managing productivity, the efficiency of their service reps, and reducing costs. Since then, manufacturing markets have changed so that service has become a driver for both revenue and customer satisfaction. Service departments are now the primary, competitive differentiation for OEM brands.               
Now, as they develop a functional relationship with sales and marketing teams, service reps have the lead customer-facing role in terms of driving both revenue and customer satisfaction for the business. Read this report for more of an in-depth analysis.

Click on the thumbnail to download the report!

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