Field Service

September 25 - 27, 2017

Omni Amelia Island Plantation Resort, Florida


Field Service Guide for Mobile Forms and IOS

Field Service Guide for Mobile Forms and IOSField Service Guide for Mobile Forms and IOS
The field worker of today has an opportunity to seize. In the past, they would have relied on paper forms, heavy manuals, phone calls, and many daily emails just to try to gather information from the field. The field worker of yesterday was completely disconnected, with no way to get information to and from the office without physically delivering it. With mobile technology, we can now deliver the data in real time. The field worker of tomorrow and their managers, along with their administrative team at the office, will be completely connected in an efficient way that institutes productively collecting data as part of their day-to-day business.

Key points include:
  • Introducing mobile technology to a late-adopting workforce
  • Managing integration of mobile forms on the back-end
  • Gauging the aftermath of a transition
Executive Summary

Mobile technology provides a bridge between a central office and its employees in the field, drastically changing the dynamic in regards to collecting, delivering, and managing information. What would originally have been a manual, error-prone process, as custodianship of data goes from field to office worker, is now able to be greatly streamlined. The information input into mobile forms can be routed into a centralized database, making information almost instantly accessible to management as it is collected. As it is input into a mobile form, it can simultaneously be consolidated into a cloud based digital repository. A data collection and consolidation process that could have taken a full business week is able to be effectively condensed into less than an hour. The following report examines the functionality, and the future promise of mobile form solutions, as discussed by the two expert panelists who participated in Field Service’s latest webinar.

Key Findings
  • Lack of flexibility: Present around mobile forms, there is a lot of opportunity for both cost and time savings, and a scope for improving the quality of life for your employees. Paper forms are inflexible and error-prone, can get delayed and/or lost, and are slow to deliver back to the office.
  • Slow speed: Delays slow reaction time from the office. Repeat data entry provides the strongest return on investment when using a mobile application. With a traditional form, office staff have to manually enter the data into a back-end system, which is a time-consuming process.
  • Inconsistency: Paper forms are inconsistent from one employee to another. We certainly hear about issues with chicken scratch or mistakes made or missing fields. If we can deliver a fast and easy-to-use app, we've essentially solved a lot of problems right off the bat.

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