Field Service East 2024

Elevate Your Service Strategy!

Unlock a Year's Worth of Business and Networking in Just 2 Days. Save $700 on Your Ticket - Register by April ³⁰!

The Conference For Leaders In Customer Success, Service & Support

Field Service is the premier conference for service, support, and customer service leaders worldwide. Our community, acclaimed by top firms globally, offers unparalleled access to industry-leading speakers and cutting-edge learning formats. Join us to elevate your service and support operations.

We hear from our customers, year after year, from the best firms in the world, that we remain the #1 community for service, support and customer success leaders. Why? Because no one else around has the blockbuster speakers, sharing the most useful information, in the ever-changing learning formats that define Field Service.

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A Pulse On The Industry

“Field Service is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future. It’s important to know what technologies and initiatives will be game-changers, and I get that information only at this show.”

Jarret Williams
Service Field Engineer
Amazon

New Ideas, Vision, and Improved Solutions

“This conference was absolutely value added. It was very helpful to make new contacts in the industry and understand their challenges and how they compare to our own. This week has inspired me to go back to my team with new ideas, vision, and improved solutions for the future.”

Edgar J. Gonzalez
Region Manager, Product Support
CASE Construction Equipment

#1 Conference

“Field Service is the number one conference to learn what’s happening in service today. I have been to a few industry events, none compare to the amount of takeaways I had from Field Service.”

James Crowl
US Country Service Manager
ABB

Forge Your Future

Powerful Voices, Unlimited Inspiration. Meet

Gregory Ratcliff

Chief Innovation Officer
Vertiv

Eric Porter

Vice President of Centralized Services
Ricoh

Brittany Benson

Head of Digital Operations
Siemens Energy

Christy Gaudet

Vice President, Operations, Sales, and Marketing Surgical
KARL STORZ Endoscopy-America, Inc.

Rajib Bora

Vice President Field Services
XALT Energy

Kevin Hilbert

Director of Customer Services
Henny Penny

Danielle Waterworth

Vice President- NA Dealer & Customer Solutions/ Global Maintenance & Service Development
CNH Industrial

Patrick Dell

Field Vice President of Service Operations
Varian Medical System

Jim Rivest

Vice President Support Services North/South America
Screen GP Americas 

Zachary Siceloff

Director of Operations, Power Systems
Carolina Cat

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Agenda at a Glance

Day 1: Deep-Dive Workshop Day August 13th, 2024

Business Transformation to Drive Customer Centricity: Creating a Customer First Approach to Service Delivery and Support

Keynote: Optimizing High-Tech Services: Challenges & Solutions in Data Center Innovation
Case Study: Leveraging Field Service Through AI, Automation and Remote Connectivity
Workshop Panel: Managing a Digital Transformation Project: Getting Buy-In and Workforce Adoption of New Tools
Workshop 12: Strategic Insights: Leveraging Analytic Tools to Drive OEM Parts Revenue and Foster Customer Loyalty
Panel: Making The Shift From A Live To Self-Service Support Function

Day 2: August 14th, 2024

Future of Service: Revolutionizing Revenue; Embracing Data and Technology Change in Field Service

Keynote: Leveraging New Tech in Field Service: Strategies For FSE Adoption and Operations Growth
Keynote: Sustainable Innovation: A Discussion on Energy-Efficient Solutions in Field Service Operations
Case Study: Empowering Field Service with Passive and Active IoT
Panel: Workforce Optimization: How to Leverage Tools and Strategies to Keep Your Workforce Engaged
Panel: Revolutionizing Revenue Embracing Subscription Models for Field Service as a Profit Center
Panel: Key Tools for a Profitable Service Organization: Hear How These Organizations Are Applying Data for Better Customer Outcomes

Day 3: Working Group Day August 15th, 2024

Workforce Optimization and Development: Nurturing Your Greatest Asset: Your Workforce

Keynote: Mobilizing Field Service Excellence: Optimize Field Tech Through Improved Communication and Knowledge Sharing In Remote Environments
Panel: Ensuring and Promoting Field Service Technician Safety
Keynote: Extraordinary Moves by Ordinary People: How to leverage skill competency and team transparency to transform a workforce.
Working Group: Training and Mentorship for FSEs
Working Group: Attracting and Retaining Top Field Service Talent
Working Group: Strengthening Workforce skills To Create Centers of Excellence Around Service Resolution

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Be Inspired. Make Connections. Transform Your Organization.

Learn from the Largest Service Speaking Faculty in the World

With 60+ expert service organization speakers on board and 400+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry and return to the office with actionable insights, ready to elevate your field service career to the next level!

The Biggest Payback on Your Time Out of Office

Take advantage of 40+ hours of discussion groups, roundtables, workshops, structured and unstructured networking activities. This is your opportunity to speak “off-the-record” with key industry stakeholders to get insider intel on the best field service strategies and service monetization tactics that work.

Your One-Stop Shop for Innovation

If you are looking to upgrade your technology to keep up with the digitalization race, Field Service Hilton Head is THE place to be. Check out our Innovation Theatre and connect with 50+ exhibitors who can help you revamp your service business and become the service organization of the future.

One Of A Kind Audience

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.

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Trusted By The Worlds Biggest Companies For Quality Education

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service Hilton East is for organizations who want world-class service and field operations.