Field Service Fall 2018

August 27-August 29, 2018

The Ritz-Carlton Amelia Island

1.888.482.6012

Field Service Mobility: Learn how to Improve your Mobile Field Service Performance

Field Service Mobility: Learn how to Improve your Mobile Field Service Performance


This webinar will cover:

  • The top factors driving field service organizations to make investments in mobility solutions
  • The challenges service executives are facing around mobile rollouts
  • The tools, technologies and best practice approaches to setting up an effective mobile strategy

Speakers:

  • Chris Gera, VP Operations, Mastec
  • Nate Beckman, Senior Business Analyst, Safelite AutoGlass
  • Brant Carter, Trimble Executive
Creating the Mobile Workforce of the Future Through Technology and Training

Creating the Mobile Workforce of the Future Through Technology and Training


Key highlights include:

  • Getting the basics of on-time arrival and communication right & before anything else
  • Resolving the struggle between time spent on-site, and customer engagement
  • Understanding the importance of soft skills development for field service workers

Speakers:

  • Mike Karlskind, Special Advisor, from ClickSoftware
  • Chris Gera, VP Operations from MasTec
  • Mitch Clarke, EVP Field Services from Goodman Networks
Improving Field Service with Mobile Forms and iOS

Improving Field Service with Mobile Forms and iOS


Walk away from this on-demand webinar with:

  • The value of going paperless in the field
  • The potential ROI when digitizing businesses processes
  • Ways to improve field service and back office productivity with mobile forms
  • The perks of using iOS over any other platform

Featured Speakers:

  • Jeff Peel, COO, Pesado Energy Services
  • Liam OhUiginn, Sr. Enterprise Account Executive, ProntoForms

Knowledge is Power Empower your Field Teams with Timely Contextual Answers and Information

Knowledge is Power Empower your Field Teams with Timely Contextual Answers and Information


Key topics this webinar will address:

  • The latest trends in the 2016 service market impacting field service best practices
  • The evolution of customer service as a primary responsibility of the field service organization
  • How field service organizations can empower field employees to provide exceptional customer experiences
  • The role of knowledge management in field service operations
  • What technologies best-in-class field service organizations leverage to deliver contextual, informative knowledge in the field

Speakers:

  • Aly Pinder Jr., Senior Research Analyst from Aberdeen Group
  • Jeff Wartgow, Director Product Management from Oracle
Field Service Safety on the Road Video

Field Service Safety on the Road Video


During this on-demand webcast you will hear industry experts share:

  • Key Safety Related Performance Indicators for field service organizations
  • An outline for a successful Field Service Technician based driver behavior program
  • How to integrate safety into your continuous business monitoring program
  • How mobile and video applications are changing risk exposure for field service organizations

Featured Speakers:

  • Dougie Portwood, Director of Strategic Programs, GreenRoad
  • David Rodriguez, Senior Vice President, GreenRoad

Discovering Untapped Value in your Service Infrastructure Video

Discovering Untapped Value in your Service Infrastructure Video


Many companies rely on technology and software solutions that haven’t grown with their business or provide the visibility and flexibility to adapt to ever-changing demands. During this on-demand webcast you will hear industry experts share:

  • Metrics, benchmarks, and best practices to highlight areas of focus & potential opportunity
  • Guidelines to help you move toward a holistic approach that will result in operational and financial improvements
  • Tips to assess whether you have the right processes & technologies in place
  • Core areas to investigate/re-investigate to uncover hidden inefficiencies

Featured Speakers:

  • Aly Pinder, Senior Research Analyst, Aberdeen Group
  • Mitch Green, Director of Business Value Consulting, Astea International

Implementing Mobile Forms: How to Collect, Connect and Analyze Your Field Service Data Faster

Implementing Mobile Forms: How to Collect, Connect and Analyze Your Field Service Data Faster


The world of field service management is changing at a rapid rate. Those who choose to embrace the best of what mobile technology has to offer are staying ahead of the curve. We examine how deploying a mobile form solution to improve field data collection and reporting, can positively impact your processes and bottom line. In this webinar you will:

  • Learn how to harness the power of today’s mobile devices to speed up field reporting
  • Understand actual ROI associated with deploying mobile forms to manage field processes
  • Gain valuable insight into how mobile forms can dramatically improve data tracking and regulatory/SLA compliance
  • View examples of how our customers have transformed their businesses with mobile forms

Featured Speakers:

  • Natalie Griffith, Mobile Forms Specialist, Pronto Forms
  • Monica Hrubcin, Marketing Program Manager, Pronto Forms

Building a Business Case for Field Service Technology

Building a Business Case for Field Service Technology


Many field service organizations know it’s time for a change, but often have trouble building a compelling business case for investment in technology to drive that transformation. On this webinar, you will learn how you can use your field service organization’s metrics combined with industry-wide data to build a business case with real financial impact and bottom line ROI. View this webinar to learn about:

  • The top metrics being used by field servcie organizations to drive growth and measure success
  • Which metrics can impact your top and bottom line most
  • How to create a field service business case that your CFO will love

Featured Speaker:

  • Patrice Eberline, Vice President of Global Customer Transformation at ServiceMax

Revolutionizing Field Service With Analytics & Business Intelligence

Revolutionizing Field Service With Analytics & Business Intelligence


All field service leaders want to do is apply the best intelligence of their organization to the problems at hand today but also proactively plan and drive the business for tomorrow. Regardless of industry, competitive maturity, or depth of technology experience, every service organization can take specific actions to keep closer tabs on their service operations and maximize contributions to overall company performance. View this webinar and learn to:

  • Harness the power of analytics without getting lost in the data
  • Provide actionable intelligence at every level of the organization
  • Transform into a performance-driven service enterprise

Featured Speakers:

  • Liron Marcus, Senior BI & GIS Specialist, Astea International
  • Deb Geiger, VP Global Marketing, Astea International

clicksoftware webinar

Maximizing the Efficiency of Your Mobile Workforce


Key Takeaways: • Identify the key components of worker efficiency and potential bottlenecks • Understand the impact of emerging technologies such as IoT and Augmented Reality on workforce efficiency • Improve customer experiences by leveraging a more productive workforce Speakers: Paul Whitelam, VP Product Marketing, Click Software
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How Design Thinking Helps Ensure a Profitable, Future-Proof Field Service Operation—Immediately!


Key Takeaways: • Learn what’s possible now and what’s likely in the future as a result of Design Thinking. • Envision how your organization can incorporate the products born from Design Thinking. • Keep your competitive edge and sleep better at night knowing you’re on the cutting edge with “future proof” field service solutions. Speakers: Martin Knook, CEO Gomocha
netmotion webbie

Exploring the Power of Optimal Mobile Performance


Key Takeaways: - Top employee frustrations with mobile technologies and how to solve them - The biggest challenges with today's mobile technologies according to top IT decision makers - Key recommendations for Enterprise Mobility investments in the next 12 months Speakers: - Jay Klauser, Systems Engineer, NetMotion - Sean McBride – Senior Manager, International Technical Support & EU Field Services, Aviat Networks - Roger O’Connor – VP, Product Support, Gosiger - Frank Steinocher – CIO, Shumate Mechanical
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