August 17 - 19, 2020
The Ritz-Carlton Amelia Island, FL
ContactEngine is a
cloud-hosted customer-conversation management platform. Pro-active and
omni-channel, ContactEngine leverages natural-language processing and
machine-learning so that global brands can transform their customer journeys.
ContactEngine's automated conversation technology disrupts traditional
call-centers, being a fraction of the cost to deploy and run, but with three
times the customer engagement rate of its manual call-center predecessors. This
means that as well as being much lower cost, ContactEngine can drive corporate
KPI's harder and faster, as well as improving the customer experience.