August 17 - 19, 2020
The Ritz-Carlton Amelia Island, FL
AnswersAnywhere is a Knowledge-as-a-Service solution created by Infomill. With offices in the UK and USA, Infomill has been helping field service organizations for over 20 years repurpose legacy information to create interactive, mobile knowledge bases for field service technicians worldwide. AnswersAnywhere is a unique solution that combines people, process and technology to create, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability.
Using the AnswersAnywhere proprietary content management system, our knowledge engineers convert hard copy and PDF documents, service manuals, schematic drawings, exploded diagrams, parts lists, product descriptions/alerts, database output, images and videos into a single, normalized, interactive, mobile knowledge base. Currently, over 50,000 field service technicians worldwide use AnswersAnywhere to gain mobile access to break/fix, installation and troubleshooting knowledge. AnswersAnywhere is integrated with leading field service management systems, including ServiceMax, ServiceNow and ServiceBench, to provide field service technicians with a “single source of truth” for all the information and knowledge required for a successful customer visit.