Field Service Fall 2018

August 27-August 29, 2018

The Ritz-Carlton Amelia Island, FL



AnswersAnywhere is a Knowledge-as-a-Service solution delivered by Infomill. With offices in the UK and USA, Infomill has been helping field service organizations for over 20 years repurpose internal information to create interactive, mobile knowledge bases for field service technicians worldwide. Infomill’s customers include British Gas, Baxi, Hitachi, Wooseley and hundreds more. Based on customer surveys, empowering field service technicians with AnswersAnywhere knowledge reduces on-site time by 15%, cuts field service costs by 10% and saves an average of $50K per technician, per year. 
AnswersAnywhere is a unique knowledge solution because we combine people, process and technology to create, deliver and continuously optimize the knowledge required for field service organizations to increase customer satisfaction, shorten field visits and drive efficiency, accuracy and profitability. Using the AnswersAnywhere Content Management System, our knowledge engineers convert hard copy, PDF and MS Word documents, service manuals, installation guides, schematic drawings, exploded diagrams, parts lists, product descriptions/alerts, database output, images and videos into a normalized, interactive and mobile knowledge base. Currently, over 50,000 field service technicians worldwide use AnswersAnywhere to gain mobile access to break/fix, installation and troubleshooting knowledge. 
AnswersAnywhere is integrated with leading field service management applications to provide technicians with a single sign-on and “single pane of glass” to access all the information and knowledge required for a successful field service visit. For more information, visit

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