Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Matt Gates

Vice President, Energy Management Services & Solutions

Tuesday, August 28 | Day Two: Digital Solutions To Achieve Customer Success

Tuesday, August 28th, 2018

2:25 PM PANEL: Using Connected Data And IoT To Create Advanced Services And Make Profitable Business Decisions

  • Up-leveling your IoT journey: Gauging where you are at and putting a plan in place to advance capabilities
  • Making useful business and customer decisions from your connected data
  • Using your data to validate and adapt maintenance schedules, customer experience, and revenue generation
  • Ensuring you are fully leveraging IoT to enhance service

4:10 PM Beer-Tasting Toolbox Talks

Interactive small-group roundtable discussions. Pick the topics that will give you the most impactful tools to hit your goals. Through facilitated discussion you’ll tap into the collective expertise of 10 – 12 of your executive peers. Be in charge of what you learn and ask the questions you want answered.  Choose 2 (30 minutes each).

#1 Exploring The Benefits And Detriments Of Open Source Data Analytics Tools
Christina Gray, Director, Service Readiness & SMA Operations, Patient Care and Monitoring Solutions, Philips Healthcare

#2 Spare Parts Management In A Connected, Automated World
Brian Dowler, VP Aftermarket Services, Conair

#3 Technician Metrics To Drive Performance And Customer Satisfaction
Fernando Cardoso, Services General Manager, NCR

#4 Why Break/Fix Is Not Good Enough. Shifting Your Entire Focus To Achieving Customer Business Outcomes
Govind Sundararajan, Director of Service, Rockwell Automation

#5 Recruiting More Women In Field Operations To Fill The Need For Available Tradespeople 
Dot Mynahan, Director of Field Operations, Otis Elevator

#6 Making Useful Business Decisions And Customer Decisions From Your Connected Data
Matt Gates, VP Energy Management Services and Solutions, Trane

#7 Digital Solutions With IoT Technology To Improve Uptime, Speed, And Yield
Bob Horton, Director, Southern Operations, US Service, ABB

#8 So Long PDFs. Hello Critical Knowledge At Your Fingertips
Mary Proud, Product Support Specialist, BlueCrest

#9 Evolving The Structure Of Your Technical Support Team
Idella Johnson, Product Support Engineer, BlueCrest

#10 Product Reliability Reporting – Fact Or Fiction
Melissa Girt, Controller & Director, Global Technical Service Operations, AGCO

#11 Best Practices In Third Party Service Provider Management
Nick Rossetti, SVP In-Home Services, Dish Network

#12 Connecting The Dots From Industrial IoT To Executive Metrics
Ralph Rio, Industrial IoT Expert, Arc Advisory Group

#13 Recruiting, Onboarding, and Retaining Top Talent in a Digitally-Focused Service Landscape
Sarah Wright, Director, Support Services, SaaS, ResMed

Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda