Tuesday, August 28 | Day Two: Digital Solutions To Achieve Customer Success
Tuesday, August 28th, 2018
An opportunity for the most forward-thinking senior-level leaders of the global service community to come together in a private setting for an entire afternoon. Learn what other senior executives think about service profitability and growth and create a strong network to move your business forward.
This session is by invitation only, limited to only 30 heads of service (Presidents, SVPs, and General Managers) from the world’s leading organizations (with more than $1 billion in annual revenue). To request your invitation to this exclusive function, contact program director Sara Mueller at firstname.lastname@example.org or +1 239.451.4155.
1:35 – 1:50
Chairperson’s Opening Remarks & Mastermind Participant Introductions
1:50 – 2:25
Roundtable #1: Using IoT Data Analytics To Establish Product And Process Quality Imperatives
Tanneshia Kirby, EVP Quality, thyssenkrupp Elevator
2:25 – 3:00
Roundtable #2: Recruiting And Onboarding For Service
Margie Custin, Head of Service, Mettler-Toledo
3:00 – 3:35
Roundtable #3: What Is A Digital Service Strategy
W. Christopher Bade, VP & General Manager, Global Service, L3 Security & Detection Systems