Ken Vaughn

Director, Global Sorter Support & Self Maintenance Solutions BlueCrest

Ken has worked in the Service industry for over 34 years with vast experience in both the Field and the Corporate Service environment. His experiences include New Product Service Development, Technical Knowledge Management, Customer Satisfaction Measurement, Business Process Re-engineering, Workflow Analysis, Field Service Support and Service Systems. He is currently the Director of Sorter Support Operations for Pitney Bowes with responsibility for Global Sorter Service Product Management and Support functions including Helpdesk Operations.

Prior to joining BlueCrest and Pitney Bowes, Ken worked for Southwest Airlines as an aircraft mechanic. Among numerous accolades and awards, Ken recently was recognized for receiving his first US Patent for inventing a process which prevents excessive downtime due to computer hard drive failures.

A native of Austin Texas, Ken received his MBA in Business Management from the University of Phoenix.