Field Service Amelia Island 2019

August 19 - 21, 2019

The Ritz-Carlton Amelia Island, FL


Jack Fanneron

The BP Group

Wednesday, August 29 | Day Three: Culture, Tools, And Team: Contributing To The Next Generation Of Service Success

Wednesday, August 29th, 2018

10:00 AM Data-Driven Decision Making For Customer Transparency And Service Profitability

  • Benefits of data: Client stickiness, increased sh value, profitability, right person, right seat 
  • Overview of different types of data 
  • Managing data: Process/workflow, tools, people, controls
  • Uses of data: ROI, predictive analytics, employee performance, client transparency

Check out the incredible speaker line-up to see who will be joining Jack.

Download The Latest Agenda