Field Service

September 25 - 27, 2017

Omni Amelia Island Plantation Resort, Florida




  • Creating the Mobile Workforce of the Future Through Technology and TrainingCreating the Mobile Workforce of the Future Through Technology and Training
    Key highlights include:
    • Getting the basics of on-time arrival and communication right & before anything else
    • Resolving the struggle between time spent on-site, and customer engagement
    • Understanding the importance of soft skills development for field service workers
    • Mike Karlskind, Special Advisor, from ClickSoftware
    • Chris Gera, VP Operations from MasTec
    • Mitch Clarke, EVP Field Services from Goodman Networks
  • Improving Field Service with Mobile Forms and iOSImproving Field Service with Mobile Forms and iOS

    Walk away from this on-demand webinar with:

    • The value of going paperless in the field
    • The potential ROI when digitizing businesses processes
    • Ways to improve field service and back office productivity with mobile forms
    • The perks of using iOS over any other platform

    Featured Speakers:

    • Jeff Peel, COO, Pesado Energy Services
    • Liam OhUiginn, Sr. Enterprise Account Executive, ProntoForms

  • Knowledge is Power Empower your Field Teams with Timely Contextual Answers and InformationKnowledge is Power Empower your Field Teams with Timely Contextual Answers and Information

    Key topics this webinar will address:

    • The latest trends in the 2016 service market impacting field service best practices
    • The evolution of customer service as a primary responsibility of the field service organization
    • How field service organizations can empower field employees to provide exceptional customer experiences
    • The role of knowledge management in field service operations
    • What technologies best-in-class field service organizations leverage to deliver contextual, informative knowledge in the field


    • Aly Pinder Jr., Senior Research Analyst from Aberdeen Group
    • Jeff Wartgow, Director Product Management from Oracle
  • Field Service Safety on the Road VideoField Service Safety on the Road Video

    During this on-demand webcast you will hear industry experts share:

    • Key Safety Related Performance Indicators for field service organizations
    • An outline for a successful Field Service Technician based driver behavior program
    • How to integrate safety into your continuous business monitoring program
    • How mobile and video applications are changing risk exposure for field service organizations

    Featured Speakers:

    • Dougie Portwood, Director of Strategic Programs, GreenRoad
    • David Rodriguez, Senior Vice President, GreenRoad

  • Discovering Untapped Value in your Service Infrastructure VideoDiscovering Untapped Value in your Service Infrastructure Video

    Many companies rely on technology and software solutions that haven’t grown with their business or provide the visibility and flexibility to adapt to ever-changing demands. During this on-demand webcast you will hear industry experts share:

    • Metrics, benchmarks, and best practices to highlight areas of focus & potential opportunity
    • Guidelines to help you move toward a holistic approach that will result in operational and financial improvements
    • Tips to assess whether you have the right processes & technologies in place
    • Core areas to investigate/re-investigate to uncover hidden inefficiencies

    Featured Speakers:

    • Aly Pinder, Senior Research Analyst, Aberdeen Group
    • Mitch Green, Director of Business Value Consulting, Astea International

  • Implementing Mobile Forms: How to Collect, Connect and Analyze Your Field Service Data FasterImplementing Mobile Forms: How to Collect, Connect and Analyze Your Field Service Data Faster

    The world of field service management is changing at a rapid rate. Those who choose to embrace the best of what mobile technology has to offer are staying ahead of the curve. We examine how deploying a mobile form solution to improve field data collection and reporting, can positively impact your processes and bottom line. In this webinar you will:

    • Learn how to harness the power of today’s mobile devices to speed up field reporting
    • Understand actual ROI associated with deploying mobile forms to manage field processes
    • Gain valuable insight into how mobile forms can dramatically improve data tracking and regulatory/SLA compliance
    • View examples of how our customers have transformed their businesses with mobile forms

    Featured Speakers:

    • Natalie Griffith, Mobile Forms Specialist, Pronto Forms
    • Monica Hrubcin, Marketing Program Manager, Pronto Forms

  • Building a Business Case for Field Service Technology Building a Business Case for Field Service Technology

    Many field service organizations know it’s time for a change, but often have trouble building a compelling business case for investment in technology to drive that transformation. On this webinar, you will learn how you can use your field service organization’s metrics combined with industry-wide data to build a business case with real financial impact and bottom line ROI. View this webinar to learn about:

    • The top metrics being used by field servcie organizations to drive growth and measure success
    • Which metrics can impact your top and bottom line most
    • How to create a field service business case that your CFO will love

    Featured Speaker:

    • Patrice Eberline, Vice President of Global Customer Transformation at ServiceMax

  • Revolutionizing Field Service With Analytics & Business IntelligenceRevolutionizing Field Service With Analytics & Business Intelligence

    All field service leaders want to do is apply the best intelligence of their organization to the problems at hand today but also proactively plan and drive the business for tomorrow. Regardless of industry, competitive maturity, or depth of technology experience, every service organization can take specific actions to keep closer tabs on their service operations and maximize contributions to overall company performance. View this webinar and learn to:

    • Harness the power of analytics without getting lost in the data
    • Provide actionable intelligence at every level of the organization
    • Transform into a performance-driven service enterprise

    Featured Speakers:

    • Liron Marcus, Senior BI & GIS Specialist, Astea International
    • Deb Geiger, VP Global Marketing, Astea International