Joe Berti, CEO, Clockwork Solutions
Berti explains how to use maintenance data collection to enhance field force performance.

Buddy Saucier, Director of Service Operations, North America, Johnson Controls
Saucier shares how to use the rapid evolution of mobile maintenance to your advantage.

Len Vanderhulst, Global Service Product Manager, Mettler-Toledo
Vanderhulst reveals a field force training strategy that develops employee skills and increases return on human capital investment.

Vasiliy Krivstsov, Senior Staff Specialist, Reliability & Applied Statistics, Ford
Krivstsov shares detailed statistics about Ford's successful field force optimization project and improved maintenance scheduling operations.

David Douglas, Senior Director, Online Service Management, Scientific Games
Douglas reveals how his firm uses field service technology to minimize breakdowns and reduce repair time.

Eric Jeffries, Vice President, Customer Success, ServiceSource
Jeffries shares his insight into the value of return customers to field service operations. Jeffries provides detailed statistics on what increasing customer retention rates means for field service.

Gail Norris, Director of Customer Learning Services and Customer Services Division, Siemens Industry
Norris discusses the importance of a sales team that is proficient in field service tech. Norris takes a detailed look at which skills drive up sales--and which drive them down.

Jeff Wartgow, Vice President, Channels and Alliances, TOA Technologie
Wartgow explores ways to navigate the rapidly changing field service industry using cutting edge mobile and field force manager technologies.

Joe Berti, CEO, Clockwork Solutions
Berti explains how to use maintenance data collection to enhance field force performance.

Buddy Saucier, Director of Service Operations, North America, Johnson Controls
Saucier shares how to use the rapid evolution of mobile maintenance to your advantage.

Len Vanderhulst, Global Service Product Manager, Mettler-Toledo
Vanderhulst reveals a field force training strategy that develops employee skills and increases return on human capital investment.

Vasiliy Krivstsov, Senior Staff Specialist, Reliability & Applied Statistics, Ford
Krivstsov shares detailed statistics about Ford's successful field force optimization project and improved maintenance scheduling operations.

David Douglas, Senior Director, Online Service Management, Scientific Games
Douglas reveals how his firm uses field service technology to minimize breakdowns and reduce repair time.

Eric Jeffries, Vice President, Customer Success, ServiceSource
Jeffries shares his insight into the value of return customers to field service operations. Jeffries provides detailed statistics on what increasing customer retention rates means for field service.

Gail Norris, Director of Customer Learning Services and Customer Services Division, Siemens Industry
Norris discusses the importance of a sales team that is proficient in field service tech. Norris takes a detailed look at which skills drive up sales--and which drive them down.

Jeff Wartgow, Vice President, Channels and Alliances, TOA Technologie
Wartgow explores ways to navigate the rapidly changing field service industry using cutting edge mobile and field force manager technologies.